Privacy Notice

1. Information we receive

When you contact our trading desk by email or use our online commercial enquiry form (when available), we may receive your name, business email address, company name, country or target market, enquiry category, commodity, indicative quantity, transaction details and any other information you choose to provide.

Our website, hosting and anti-abuse services may also process limited technical information, such as IP address, browser and device signals, to operate the website, detect misuse and verify submissions.

Please do not send confidential banking credentials, identity documents or other sensitive personal information through the public enquiry form.

2. How we use information

We use enquiry information to receive and respond to correspondence; consider potential commodity supply, purchase or trading opportunities; review commercial particulars; conduct appropriate preliminary checks; manage related correspondence; protect our website; and meet applicable legal or regulatory obligations.

Submitting an enquiry does not by itself subscribe you to a promotional mailing list.

3. Service providers and disclosures

We use third-party service providers to operate this website and handle business correspondence. These include Cloudflare for website hosting and Turnstile anti-abuse verification, Resend for transmitting online form submissions by email, and our business email provider for mailbox delivery and storage. These providers may process data necessary to perform their services.

We may also share relevant information with professional advisers, transaction participants or authorities where reasonably necessary for an enquiry, a contemplated transaction or applicable legal obligations. Information is not disclosed to unrelated parties for their independent marketing merely because an enquiry was submitted.

4. Processing outside Singapore

Because our website and email services involve international technology providers, information may be processed outside Singapore. We seek to handle any cross-border transfer in accordance with applicable data-protection requirements, including the Singapore Personal Data Protection Act 2012 where applicable.

5. Retention and security

We retain enquiry information for as long as reasonably needed to assess or respond to the enquiry, manage any resulting business relationship, or satisfy legitimate legal or business recordkeeping requirements. Information should be deleted or de-identified when no longer needed for those purposes.

We take reasonable steps to protect information under our control. No internet transmission or electronic storage method can be guaranteed completely secure.

6. Your choices and requests

You may contact us to ask about our handling of your personal information, request access or correction where applicable, or withdraw consent where the law permits. We may need to verify your identity before acting on a request. Withdrawing consent may limit our ability to assess or respond to a commercial enquiry.

7. Privacy contact

For privacy-related questions or requests, contact:

Gravity Trade & Holdings Pte Ltd
Singapore
Email: info@gravitygroup.sg

8. Updates

We may revise this notice when our website, services or data-handling practices change. The date above identifies the latest posted version.